Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We're here to help. Security matters. To order an adapter, simply click Ready to switch in the. Options. A master socket is the main socket for the phone line in your home, not an extension socket. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Virgin Phone Switchover. No virgin media wall socket in QuickStart,. A new secure password will be generated for you. Switched On Families. Socket should be on the underside. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. . on 22-10-2022 20:58. That looks like a Sky dish cable. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I've got the same problem as above. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Push fit the VM-supplied lead onto the socket. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I recently applied and received the delivery for a virgin package of tv broadband. I was never asked if I had a wall box. Only an aerial cable (pictured below) connected to a box outside my flat. Browse Virgin Media Virgin Media Community. So yes, following many takeovers, this is now your Virgin Media connection. Browse Virgin Media Virgin Media Community. Virgin Media Wall Socket Example 2. Bits and bytes. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. You have the required socket which is in photo 3 (the one high up on the wall). The wall socket I have within my home does not appear to be working. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Like the TV cable we have too. Part 1 when you activate The Signal. These enter my house via an air brick/vent very close to. From there it is going into the white distribution amplifier. I’ve just been to the property but not sure these are the right sockets. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Reply. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). My Virgin Media App. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. The wall box may be branded with the logos of an old cable TV company (not VM). Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Browse Virgin Media Virgin Media. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Hi @bingoman000. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Can't find Virgin Media socket. Browse Virgin Media Virgin Media Community. I think you'll be OK, the self install should include the coax cable you need actually. Hi I am having the same problem too. Due to the nature of our network, connectivity can vary from property to property. My Virgin Media App. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). The new Stream box will connect wirelessly to the internet. I can only find the TV socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 5. Once a SIM card is inserted it operates like a mobile broadband router. i received an installation kit for my broadband but my property. Ultrafast Broadband. ok quick update. Hi @ZBEL . But. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have looked everywhere but can't seem to find one. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help;. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. VM BB TV Landline. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. But I don't have a splitter or any 'Virgin media socket'. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Broadband and TV deals. Red light means a connection issue. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I could connect it in my house self install. Select the correct HDMI input for your box. Thank you for the tel no. Account - Cable. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. 168. Manage Your Account. - 5156775. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. johiggins. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. We have a virgin media wall socket with an ethernet port in the wall but no round cable. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Switched On Families. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I'm here to share knowledge, I don't work for Virgin Media. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. VM BB TV Landline. Re: Self install issue. You would need. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Virgin Media; My Virgin Media; Shop; Help;. £270 does sound way over priced for a tv aerial. Browse Virgin Media Virgin Media Community. Superstar. Unscrew the white cable with the black collar. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. I will only be using one wall socket, so the other socket will have no connections. The large Eurobell wall box is where you would connect. 3 5 comments Best Add a Comment LayerTough • 1 yr. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Account - Cable. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. 2: Seeker. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Options. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. I received my broadband kit yesterday but I need the help of an engineer please. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. on 22-10-2022 20:58. those who. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. If there are you can book an engineer online too. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. All you need to do is contact Virgin Media and explain what the issue is. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I’ve just been to the property but not sure these are the right sockets. I’m a new Virgin customer, and the previous occupants used a different provider. Community Natter. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. 18-03-2023 13:12 - edited 18-03-2023 13:13. The existing cables will be screw-on (11 mm spanner or pliers required). We're here to help. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. 3 minutes ago. Phone line - 5 mins. Security. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . 0 Kudos Share. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. No, any cables within the house can be touched as much as the householder wants to touch them. Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. jpeg File size: 143. Kit arrived today…no wall box so unable to install. I'm here to share knowledge, I don't work for Virgin Media. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Then just connect your various devices to the dongle. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). If I couldn't get the proper wall socket, the internet is not going to be set up su. Online chat: You should see the option to start a chat on Virgin Media's website. Both can be found in the email that was. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. 0 Kudos Reply. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. A TV360 box requires 3 connections. There are no virgin sockets on the wall. Security matters. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Home Phone. Incidentally the phone socket is redundant if not in use and can be safely removed. Any help much appreciated, could a mod please help? 0 Kudos Reply. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. See where this Helpful. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Switched On Families. Hi , Welcome to our Community Forums and thanks for your post. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Virgin Media; My Virgin Media. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have been given other details for the account such as the account number/area code and. 26 April 2022. I’ve just lived into my new house and received my Virgin box. I was never asked if I had a wall box. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. How do i book an engineer? Do i have to book one? - 5147036. Virgin Media; My Virgin Media; Shop; Help;. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The multimedia socket has a coax options as does the virgin media socket. I have tried them all with the cable, but they do not work. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. All the wall sockets I can see are for BT. I wanted to check with people on here before trying to get an engineer in, just. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. There were many cable companies that originally built the networks in the early 1990s. Go to virginmedia. We would like to show you a description here but the site won’t allow us. The pre-install team number is 0800 052 1734. Account - Mobile. You may need to use the. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Security matters. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). The hub got delivered on time as promised. It is not functional with one line/number (which works on TEL1 by default). If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. My Virgin Media App. I can see this is a common problem, and the answer is a technician visit. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Plug the cordless base. Please help. The socket I can see is for BT. Learn more. I’ve received my QuickStart package to find I do not have a compatible wall socket. We would like to show you a description here but the site won’t allow us. Options. . Hello, I just moved in my new flat and I received the QuickStart installation package today. Socket. Step 2: Order your Sky Broadband service. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Virgin Media Quickstart set up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. When I proceeded to set up my Hub 3 I quickly realised that. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. on 09-08-2023 11:24. I had a look everywhere and I don't have a virgin media socket in my flat. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Turn on and get connected. Also there will be an external, often brown, omnibox. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. How do I book an engineer to come out - 5345632. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Chatter and natter. I have only got one rectangular shaped white socket (Shown. Stay safe online. The cable fits in the socket shown in the image attached. Everything is converted to specialised triple screened coaxial cable. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. I'm a Very Insightful Person, I'm here to share knowledge. . My hub is up stairs in the - 5199721. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. SpeedDamaged Wall socket. Browse Virgin Media Virgin Media Community. Tudor. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Explain what needs to be done and book an engineer visit. . Let us know if there's any further issues. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Then just connect your various devices to the dongle. I've looked for an external box but cannot. My Virgin Media App. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. If you would like, we can forward your details to the relevant team to see if your property is serviceable. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. on 28-10-2022 17:29. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. For a wires-free alternative, you could use a cordless phone setup. his tuner has RDS but its not picking up any radio station names for some reason. What confuses some people is the push-on connector provided. Phone. I am not currently a virgin media customer. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Awful first impressions of Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My Virgin Media App. Speed2: Seeker. 14-08-2023 16:02 - edited 14-08-2023 16:05. My optical sound socket seems to be missing something. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thank you for your response @andrewmonkie. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. QuickStart, set up and connections. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. There is an old openreach socket with a coax cable underneath, but in no way connected. We'd love to assist with this, I will send you a PM here soon so we can look into what's. VM don't use fibre inside the property. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just joined. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Manage Your Account. Virgin Media; My Virgin Media; Shop;. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. See where this Helpful. The problem is t. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Options. Back a step. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. There’s even no BT wall socket. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Even sitting in the room above the router, the WiFi was dreadful. Hi there @vmcusto1, welcome to our forum and thanks for your post. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Cihank617. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Thanks for the reply. While doing that. Hi folks looking for a little help from someone in the know. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I don’t have the virgin media socket in my wall MU54. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. - 5250024 You can also check for a loose cable as not all properties have a socket. This promotion means you won’t pay the usual setup fee of £35. It's great to hear your wall socket concerns have now been addressed and resolved. Remove all other equipment connected to telephone sockets. The package was delivered but there is no wall socket for me to plug into. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Sorry to hear you don't have a VM wall socket. Don’t plug the power cable into a plug socket yet. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Options. Options. Tuning in. 100.